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Community Activity
Resolved! Bills: Unable to access device charge and plan charge in one downloadable pdf
I upgraded my phone last October, with my old phone I used to just get just one bill per month, which included the device charge and the plan charge. Now, with my new phone, I only get one bill (the plan charge) available as a downloadable pdf docume...
Anyone get WiFi enhancer to work consistently
As per the title. I can never get WiFi enhancer to work consistently. It loads in the app . I then get the loading screen . Often it will crash without loading as per the pic . How EE have the audacity to charge for something that hardly works .You r...
EE Smart 4G Hub
Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.
Scam calls
I have received over 40 scam calls in 4 weeks and 2 already today! Every single one starts with…is that Laura smith! All of them are for vehicle emissions. They used to say it’s about my Range Rover VRN EK64 …i am sick and tired of this and the last...
Smart Hub Pro: Hands On - The good, the bad and the ugly
Hi allJust going to summarise my early findings after receiving the new Smart Hub Pro and Smart WiFi Pro kit today. It’s been an awkward and frustrating journey and I’m sure some user error along the way… But I might now finally be seeing the brillia...
Live chat
Is live chat no available?
Coverage in Queslett and Pheasey
We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner. Our engineers ...
Tech team phone call, scam or not?
I've had a problem that occured after doing a broadband update from full fibre 300 to full fibre 500. Somehow while just upgrading the broadband we have lost access to TNT sports channels in HD, the regular channels work fine just not the HD. I raise...
Resolved! VAT
How much VAT do I pay on my phone bill. Where can I see this on my bill?
Audio payback
Hi I am a new customer to ee, I have a tv pro box with full package, system connected via aerial, all seems fine but when I watch a recoding the audio keeps cutting off. I have ee broadband i was just wondering if this is a common fault. This is quit...
