10-06-2022 07:56 AM
Early this morning I upgraded to a sim only plan with 1 Smart Benefit, chose Apple Music after ai clicked the link in the text to activate it, it took Me to Apple Music got a quick blank pop up nothing else, but I can seem to now listen and download things from AM, However when I click on Subscriptions under settings on my device it doesn’t even show up only the 6 months free Apple Rcade, so I scroll down to EE Plan Benefits click on it and it tells my mobile phone plan doesn’t include Apple Subscriptions?
is this normal when adding a Smart Benefit and choosing AM?
10-06-2022 10:23 AM
10-06-2022 12:06 PM - edited 10-06-2022 12:10 PM
@Christopher_G just shows this, even though I can use Apple Music on all my devices.
10-06-2022 12:22 PM
Looks like it's definitely active from our side, @Jules1270.
Is it possible that you activated the free 6 months before you activated your smart benefit?
Chris
10-06-2022 12:40 PM
I did have Apple Music for free with you when I first took out my previous contract but that’s well expired.
11-06-2022 08:56 AM
It must be set up then, since you're able to use the services, @Jules1270.
If you're not sure though, it may be worth speaking to our mobile care team.
Chris