Samsung galaxy s23 ultra buds 2 pro

[kiskina90]

I bought a Samsung galaxy s23 ultra but the store told me that I should apply online for Buds 2 pro but I had to wait for a confirmation message about the re-signed contract. The message came but I can't find anywhere how to order the headphones, if anyone knows how and where to order them please let me know. thanks

[FerreroRoche]

I ordered the Samsung S23 Ultra on the 28th of February as part of my contract upgrade, I was told to claim the Galaxy Buds through the Samsung Members app but when calling customer services, they said they would be delivered to my address within 15-30 days, and would recieve a text to say it was on its way when it was being shipped.

It's almost the end of the month and have had no messages or updates regarding these buds and when calling support, was told that the promotion period has ended, however I purchased the phone before the promotion period ended.

I have seen conflicting messages about the process online and from customer service, could you please resolve this?

[James_B]

Hi @FerreroRoche,

Welcome to the EE Community. 🙂

You don't need to take any action to claim your Buds2 Pro. They'll automatically be dispatched to your home address 15-30 days after you received your phone.

Hope this helps.

James

[FerreroRoche]

Good afternoon @James_B 

It has now exceeded 30 days since I recieved my Galaxy S23 Ultra and no buds have arrived.

Would you be able to assist?

[James_B]

Hi @FerreroRoche,

I'm sorry to hear they haven't arrived yet.

Please get in touch with Customer Care so a member of the team can chase it up for you.

Thanks

James

[kaleem123]

Nice

[officialmma2304]

How long after my confirmation text does it take for me to get a text or email from the carrier that brings my budpro2

[Leanne_T]

Hi @officialmma2304 

When did you receive the phone? 

Have you had a text to say the Buds have been dispatched for delivery? 

Leanne 🙂

[officialmma2304]

I recieved the phone on the 25/04/2023 I recieved a text on Friday basically giving me confirmation but nothing to do with it being sent to the courier 

[Leanne_T]

Which phone did you order? @officialmma2304 

Leanne. 

[officialmma2304]

Samsung a54 5g