Samsung galaxy s23 ultra buds 2 pro

[kiskina90]

I bought a Samsung galaxy s23 ultra but the store told me that I should apply online for Buds 2 pro but I had to wait for a confirmation message about the re-signed contract. The message came but I can't find anywhere how to order the headphones, if anyone knows how and where to order them please let me know. thanks

[Northerner · Accepted solution]

Hi @kiskina90 

They will be sent to you automatically 15-30 days after purchase. 

You don't need to apply for them. 

Thanks 

[ScoobyDougaldoo]

Cool,mystery solved. I wondered why ee sent a text saying they're on the way when I hadn't ordered any. 

[Leanne_T]

Glad you got the answers you needed from the community @ScoobyDougaldoo 

Leanne 🙂

[ScoobyDougaldoo]

Yep thanks.  A happy accident, I knew nothing about it until the text today 

[Leanne_T]

Enjoy your gift @ScoobyDougaldoo 

All the best 🙂

Leanne.

[Mark1202]

Hi,

I upgraded on the 1st March but have still not heard anything about my buds yet, thinking I anit getting any since I know people who have upgraded after me and have reived theres

[James_B]

Hi @Mark1202,

Welcome to the EE Community. 🙂

Please allow 15-30 days for your Buds 2 Pro to be delivered.

Thanks

James

[Tarnya49]

Hi I was told by ee and someone else to go to samsung claims. So we don't have to do that, just automatically sent to u?

Thanks

[ScoobyDougaldoo]

Hi Tarnya,

Mine were sent 3wks after I upgraded my phone. I didn't know anything about it until I got a text saying they were on the way.

Kind regards 

Charlie