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S23 earbuds

Jonkeldo
Investigator
Investigator

I have just upgraded my phone to the S23, on the picture it shows The S23 and a set of ear buds. It doesn't mention them anywhere but it is in the photo and is very suggestive that it will come with them. I asked the lady on the phone and she said "if you selected that package they will be there" but there was no package to select... it just seems to suggest the Airbuds come with it.

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi it says on the page under features:

Get Samsung Galaxy Buds2 Pro Graphite worth £219

Purchase a Samsung Galaxy S23 or Samsung Galaxy S23+ on any plan and get a pair of Samsung Galaxy Buds2 Pro Graphite worth £219

Active noise cancelling & 360 immersive audio

24-bit uncompressed sound

Best-in-class comfort

Long battery lifeOffer available between 30/06 and 31/07 terms will apply.

How it works:

You don't have to do anything to claim your Samsung Galaxy Buds2 Pro, it will be delivered to your account address within 15-30 days of your purchase, excluding weekends.




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi it says on the page under features:

Get Samsung Galaxy Buds2 Pro Graphite worth £219

Purchase a Samsung Galaxy S23 or Samsung Galaxy S23+ on any plan and get a pair of Samsung Galaxy Buds2 Pro Graphite worth £219

Active noise cancelling & 360 immersive audio

24-bit uncompressed sound

Best-in-class comfort

Long battery lifeOffer available between 30/06 and 31/07 terms will apply.

How it works:

You don't have to do anything to claim your Samsung Galaxy Buds2 Pro, it will be delivered to your account address within 15-30 days of your purchase, excluding weekends.




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I'm on the app, very basic page and nothing anywhere that says features? I've scrolled down too, nothing there to say what features it has. I've looked on the mobile site, the same on there too? Have you got a link for where you got that info from?

 

Cheers

Screenshot_20230709_165704.jpg

XRaySpeX
EE Community Star
EE Community Star

Look at that offer on the online site under "Features".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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