Roaming pass cannot be added to plan

Louis2204
Visitor

‎29-03-2024 09:47 PM

Hi 

I have three EE essential plans that will need the roaming pass added for use in the USA.

i have messaged 150 on each device saying ‘roaming’ to activate roaming but when I then message to say ‘roaming pass’ and reply ‘yes’ to activate it, each number gets a reply saying the following: 

‘Sorry, you need to be on a compatible pay monthly mobile plan. Please call 150 from your EE phone and we'll help fix this for you.‘

does anyone know the fix to this ? Is it something to do with the main owner account or each individual numbers settings etc…

 

Thanks.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-03-2024 12:36 AM

@Louis2204 : Are they on contract or PAYG? If on contract, are they on a No Frills plan?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Chris_B
EE Community Star
EE Community Star

‎30-03-2024 09:34 AM

@Louis2204   The clue to fix it is in the message you got back.  

 

“Please call 150 from your EE phone and we'll help fix this for you”    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.