26-02-2023 09:13 AM
I'm currently in Belgium; I bought a monthly roam abroad pass for my trip, which expires today because i gave today as my return date. I now need to be away from the UK for longer, but can't find how to extend the days on the pass I bought - it's supposed to be valid for a month, so does this meN I have to pay again? If so, I can't see where to add on another pass - I don't wish to set up a recurring one.
Solved! See the answer below or view the solution in context.
26-02-2023 08:21 PM
@Lisa2341 : The Roam Abroad Pass is charged pro-rata from the day you order it (text ROAMING PASS to 150) to the day you cancel it (text STOP ROAMING PASS to 150). You do start by paying up to the next bill date. Then in the billing month you cancel it you will get a rebate for the days after you cancel.
26-02-2023 11:26 AM
Hi @Lisa2341,
Welcome to the EE Community. 🙂
Once added, the Roam Abroad Pass stays on your account and renews automatically every 30 days until you remove it.
Hope this helps.
James
26-02-2023 08:21 PM
@Lisa2341 : The Roam Abroad Pass is charged pro-rata from the day you order it (text ROAMING PASS to 150) to the day you cancel it (text STOP ROAMING PASS to 150). You do start by paying up to the next bill date. Then in the billing month you cancel it you will get a rebate for the days after you cancel.