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Roaming Pass

Bella1959
Investigator
Investigator

Why when I text ROAMING PASS to 150 does it say I’m not eligible?  I am travelling to Canada next week and was told I can have an add on £15 for a month.

9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

Are you on PAYG? There's no Roam Abroad Pass for that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hi, No I’m not PAYG

Christopher_G
EE Community Support Team

Hi @Bella1959 

Does it give you the option when you text ROAMING to 150?
Chris

Just done that thank you.  It says I am now set up to be used for roaming in any country?

Christopher_G
EE Community Support Team

Does it let you do the ROAMING PASS to 150 now, @Bella1959?

Chris

No 

Christopher_G
EE Community Support Team

Is it available in your My EE account under add-ons, @Bella1959 

Chris

I’m having the same issue, and when I text roaming pass to 150 it loops me back to the previous message of text RO and country so I can get any further. 

any suggestions? 

Katie_B
EE Community Support Team

Good morning @Jen-Laybl

Are you able to apply this via your My EE account? the Roaming Pass should be under add-ons. 

Katie