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Roam abroad pass refund

Ephi
Visitor

‎10-08-2024 12:34 AM

Hi,

 

I added roam abroad pass on to my number after my local EE staff said it covers Turkey as well. However it doesn't. Now I am in Turkey and I do not need it as it doesn't work at all. So I was wondering if I can cancel the subscription and get a refund for a service I've never been able to use.

 

Thank you.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-08-2024 03:14 AM

You'll need to go back to the shop to request a refund as you were misinformed & mis-sold there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎10-08-2024 08:55 AM - edited ‎10-08-2024 08:58 AM

@Ephi   When you purchase this add on did you not click see full add on details?   

IMG_0454.png

 because then you get a list of all countries you can use this add on within.  

   Sorry to say the store didn’t sell you anything,  yes you got misinformed, but the purchase was done by yourself via your account and you didn’t check anything and you still made the decision to purchase it.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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