Roam Abroad Pass - confusion over charges!

[Hilary98]

I requested a Roam Abroad Pass in the middle of my billing month (eg 14th) and requested removal of said Pass one month later (eg also 14th).  I assumed cost was £25 for using a Roam Abroad Pass for a month long period (eg 14th to 14th) but it appears that you are charged pro rata from the day you activate Pass to your billing date PLUS the whole of the following billing month, even if you ask for Pass to be removed mid month.  So if my bill date is 28th of each month and I request RA Pass on 14th of a month and ask for removal on 29th of same month, I will, in fact, be charged pro rata of £25 for 14-28th plus a whole month of £25 for 29th onwards, even though I've requested Pass is removed. It appears the RA Pass charges run exactly in  with your billing month and not the amount of time you request the Pass for.

[bristolian]

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@Batie wrote:

I only need mobile data

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Roaming has always been a convenience service, but to be fair app-based calls are not a complete match for direct-dialled calls.

Ultimately we're all free to choose the best options for ourselves - being informed is always halfway to the best solution!

I've a feeling the monthly roaming pass used to be pro-rata on removal as well, but am not 100% sure of that.

[Batie]

Yep, I just realised previous holidays fell within my billing cycle hence a single charge. My mistake 🙃

Next month will overlap billing cycles though as it’s a 3 week break rather than 10 days 

[XRaySpeX]

@bristolian wrote:

I've a feeling the monthly roaming pass used to be pro-rata on removal as well, but am not 100% sure of that.

Yes, when it was called the Roam Further Pass

How do I remove my Roam Further Pass?

If you cancel during the middle of your monthly billing period then the cost in the final month will be prorated and you'll only be billed for the days you had the pass.

c.f. the Roam Abroad Pass

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How do I remove my roaming pass?

If you cancel during your monthly billing period you’ll be charged £25 for the full month, not just for the days you had the pass.