Redeeming rewards

[Kevkav]

Hi all , I have been with EE for over 3 months, I also linked it to airtime rewards, I have earned over £10 but it won’t let me redeem, only allows me to gift it . I have contacted EE and airtime rewards on numerous occasions but still cannot redeem, I don’t have a credit problem, I live in the uk and I don’t have a vpn , all of the questions I keep getting asked, has anyone got any ideas on sorting out my problem!

[Amberfranklinmk]

Noth numbers are already on thr same account it's just that ther airtime rewards that I initially connected disconnected itself and I had to create a new airtime rewards and start from the beginning 

[MZone]

I am having the same issue as OP. Can anyone confirm what specific premium services you mean as speaking on live chat to our English challenged friends was no help whatsoever and I was told to turn my handset off/on and try again 🤦🏻‍♂️

[Katie_B]

Hi @MZone. 

I would recommend giving us a call so our customer care team can look into your account. 

Please keep us updated following your call. 

Katie