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Reactivating perks account

caseyhooper85
Investigator
Investigator

‎06-09-2023 07:03 PM

I want to upgrade my phone. I have tried logging into my EE perks account but it says my account has been deactivated as i didnt complete registering in the timeframe given. It now won't allow me to login or re-register. Can someone please help so I can get my upgrade.

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎07-09-2023 07:48 AM

Hello @caseyhooper85. 

Welcome to the community. 

I would love to help. 

When you have a moment please check your community inbox. 

Katie

caseyhooper85
Investigator
Investigator
In response to Katie_B

‎09-09-2023 05:02 PM

2 days and im still unable to login or re register ☹️

0 Helpful
Leanne_T
EE Community Support Team

‎10-09-2023 09:07 AM - edited ‎10-09-2023 09:08 AM

Hi @caseyhooper85 

Thanks for coming back to us. 

Have you tried registering for a new perk account? 

Leanne. 

0 Helpful
caseyhooper85
Investigator
Investigator
In response to Leanne_T

‎10-09-2023 09:22 AM

Yes, it says my details are already registered with EE perks.

Sent from Outlook for Android<>
0 Helpful
Leanne_T
EE Community Support Team
In response to caseyhooper85

‎10-09-2023 09:24 AM

Thanks for coming back to me @caseyhooper85 

I have sent you a private message for some more details 🙂

Leanne.

0 Helpful