Re: Roaming with pass

EdB2 · ‎09-03-2023

Hi I have the Roam Abroad Pass at £10/months, but I was still charged the £2/day EU Roaming charge (which is a non removeable add on). Why is that?

XRaySpeX · ‎09-03-2023

@EdB2 : Actually charged on your bill or it just appears in your add-ons? It itself is free. You are only charged £2/day when you use your phone in EU & you don't have the Roam Abroad Pass.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

EdB2 · ‎09-03-2023

Hi I have the Roam Abroad Pass at £10/months, but I was still charged the £2/day EU Roaming charge (which is a non removeable add on). Why is that?

James_B · ‎09-03-2023

Hi @EdB2,

Welcome to the EE Community. 🙂

I'm sorry to hear you have been charged incorrectly for using your phone abroad.

Please get in touch with Customer Care so a member of the team can put this right.

Thanks

James

XRaySpeX · ‎09-03-2023

@EdB2 : Actually charged on your bill or it just appears in your add-ons? It itself is free. You are only charged £2/day when you use your phone in EU & you don't have the Roam Abroad Pass.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP