17-10-2026 07:43 PM
I'm an existing EE customer with two out-of-contract SIMs and am trying to access EE Perk for an eligible upgrade.
The Perk website says I'm already registered, but I cannot log in. I've tried all my email addresses and the forgotten-password process multiple times, but no reset emails arrive.
I've seen EE staff previously advise that Mobile Care can raise a webform with the Perk team to reset an account.
Could a moderator please help escalate this or arrange for my Perk registration to be reset?
Solved! See the answer below or view the solution in context.
18-10-2026 08:22 AM
Hi @Seno
Welcome to the community.
I'd love to help you further. I'll send over a Private Message to grab a few details.
Linzi
18-10-2026 08:22 AM
Hi @Seno
Welcome to the community.
I'd love to help you further. I'll send over a Private Message to grab a few details.
Linzi