Prepaid mastercard

[Millzi]

Can I spend my prepaid ee mastercard in store

[Ade4dav]

I have still not received the link to get my £300 card had my contract since the 8th of november

[Leanne_T]

Hi @Ade4dav

Thanks for coming here. 

Please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

[Ade4dav]

Hi Leanne I already have several times now I'm playing tennis with the card services team. Every time I send them what they want they then send me another email with something else they want. I feel its dragging & I just want the money for Xmas things.

[Leanne_T]

Hi @Ade4dav 

Did you speak to our mobile care team or another department? 

What have they asked you to provide? 

Leanne.

[Ade4dav]

The gentleman the last time I spoke to on 150 care team I believe said he would fill a form in on my behalf & they should contact me card services. They have but every time they ask for things I send them what they want then it's another 3 days before they reply. I got another 1 today wanting order date, type of phone my mobile number for the 3rd time etc I just feel I'm being fobbed off. 

[Leanne_T]

I'm really sorry to hear this @Ade4dav

Have you tried calling the rewards team on 0331 630 5412?

Leanne.

[Ade4dav]

Yes but they cannot help you unless you have had the link

[Julier493]

Get in touch with EE and get them to look into it for you

[JersP]

I have an EE prepaid digital Mastercard which I have been using for online purchases. Where can I find the current balance? 

[XRaySpeX]

@JersP : By logging into the PureCard a/c that you registered when you activated the card.