Looks like my original was deleted so I'll try again
Ordered the Samsung S22 Plus as part of the prepaid card £300 deal on 15th November - received phone on 17th November
Contacted EE by live chat to confirm eligibility of the card and confirmed that I was eligible after the 14 day cooling off period
Emailed EE Rewards to also confirm and they responded saying they couldnt comment until I received the claim code which I would receive after 14 WOKRING Days
Again, messaged EE Live Chat and was told that it WAS 14 WORKING Days and therefore would receive the code around 2nd December
An hour later Live Chatted them AGAIN and a rep said no that was wrong, it was 14 days NOT working days - the working days being stated due to the fact they dont work weekends and confirmed eligibility again and that I would receive the code within 48 hours after the 28th November - 14 days after I reeceived the new phone and launched the deal
Messaged today to double check, told the card issuer has extended this now to 6th January - told them no chance - this wont 'help with the cost of Xmas' as suggested in the original ad so I will be returning the phone under the cooling off period ..... rude supervisor basically said thats the way it is - like it or lump it
Phoned 150 to return phone then messaged again to check if I could return it in 14 days cooling off and told YES I can and will get a refund as soon as its received
Amazing - just totally unacceptable behaviour and management of this offer and deal - communication was and needs urgent attention and you will be losing a customer of 8 years !!
Good luck everyone else expecting this to help with Xmas
