Pre paid card

[Ffionceridwen]

I recently upgraded for Google pixel 7 under the X-mass offer including a pre paid card worth £200 I have received my new phone but heard nothing of the prepaid card. How do I redeem/receive the pre paid card?

[Alishiaj88 · Accepted solution]

I was told in the EE shop that I would receive a text message in around 14 days with a code to redeem the pre paid card. 

[rachysharp7]

Did you get any solutions to this ? As I've just done the same my phone should come today. And it states I should get a £200 pre paid card (which I believe is electronic) ?? 

[Alishiaj88]

Yes this will be electronic. It could be less than 14 days. If it runs over I'd give them a call. I'll confirm when I get mine 🙂 

[Jules0301]

I ordered the Samsung s22 and got it delivered on the 31st October. Its been 16 days now and I have not received the text link with the redemption link on it. Can anyone help 

[James_B]

Hi @Jules0301,

Welcome to the EE Community. 🙂

You should receive your redemption very soon. They are sent out after the 15th day, and no longer than 30 days.

James

[Adam916]

Hi did you receive the pre paid card? 

[Jules0301]

No not yet, I got in touch with someone on facebook who have sent it off to be investigated. 

[eeyoreab]

Hi,  

Have you received the text / code yet??

I received my phone on 2nd Nov, but yet to receive a code for the prepaid card.  Just wondering if anyone has received there's yet??

[Jules0301]

Not at the moment,, I haven't anyway and have been waiting 18 days, I have been in touch with EE via the Web page,, if you send them a message they are quick to respond and will get in touch, I am going to give them until the 1st December which will be the 30 days from receiving my order. They can send a webform off to another team, the turn around time is three working days I was advised.