Pixel buds pro code

[aofjays]

I purchased a new pixel 11 pro XL over a month ago and still haven't received a code. I phoned 150 and s very helpful person sent me a claim form but it was only after the call I realised this was for a "starter pack" I'm not eligible for.  Is anyone else having bother or am I just unlucky?

[chistery]

I'd say call back and try again.

This was the offer? 

Customers ordering a Google Pixel handset with EE on a Pay monthly contract can also claim Google Pixel Buds Pro 2 for £1 from 12^th August until 27^th August. Customers will receive a voucher code 14-30 days post purchase to claim the new Buds Pro 2 for £1. Eligibility applies.

Have you checked your messages spam folder, just in case?

[aofjays]

Yeah, that was the offer, bought on the 26th. I'll need to psyche myself
up to listen to the hold music again.

ETA. Yeah, checked spam, guy on the phone was also able to confirm nothing had been sent before finding a solution for the wrong offer lol.

[garybs29]

There are exclusions too if they apply here - Google Pixel Buds 2 Pro for £1 with Google Pixel 11, 11 Pro, 11 Pro XL or 11 Fold | Mobile Help | EE

Excluding EE One plans and SIM Free. Maximum of one (1) Gift per Product purchased. EEID required to redeem offer.

[aofjays]

Thanks, none of those exclusions apply. Got SIM, no broadband, not got another gift. Glad I didn't fill out the form the guide sent me. That would have made me ineligible. Good info, thanks.