Perks problems

[Anesidora22]

Trying to log into Perks for an NHS family discount , 

Blue light card code doesn't work 

Perks site locks me out when I try to change password as I have forgotten my original one 

[Anesidora22]

So wrong advise/info given, what a waste of customers time 

I was specifically told 'try tomor afternoon' 

Abysmal 

[James_B]

Hi @Anesidora22,

I can see my colleague advised you that requests are usually completed within 24 hours. I'm sorry you weren't given more detailed information on the timescales and that your request wasn't completed before the weekend.

I would expect this to be picked up by the Perk team on Monday.

James

[Anesidora22]

STILL cannot gain access ! 

Picked up today? Really?? 

[Christopher_G]

Hi @Anesidora22 

I've just received confirmation from the Perk team that your account has been reset. Please try and register from scratch on the EE Perk portal.

Thank you for your patience.

Chris

[Anesidora22]

Registered but won't verify or accept my email or password,  now locked out AGAIN!! 

[Christopher_G]

Sorry to hear that, @Anesidora22 

Were you typing the password in manually, after re-registering? Is it possible your phone/device was trying to use an old, stored password?

Chris

[Anesidora22]

Entered both email and password manually 

Now locked out again! 

This is ridiculous and pretty pathetic of EE 

[Anesidora22]

Still no response , abysmal service from EE , obviously don't wish customers to access NHS codes

Has any other user managed to get the codes? 

[Christopher_G]

I sent you a private message earlier, @Anesidora22 

Chris

[Anesidora22]

Which I replied to and you ignored