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Perks problems

Anesidora22
Valued Contributor
Valued Contributor

‎23-06-2023 02:41 PM

Trying to log into Perks for an NHS family discount , 

Blue light card code doesn't work 

Perks site locks me out when I try to change password as I have forgotten my original one 

 

0 Helpful
19 REPLIES 19
Christopher_G
EE Community Support Team

‎23-06-2023 04:28 PM

Hi @Anesidora22 

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

0 Helpful
Emily_2702
Explorer

‎23-06-2023 11:49 PM

Hi as many people on here have been having the same issues please could you help me. I can’t log in to my eye perks account and when I never receive email with log on details. I’m due to upgrade my contract next month I’ve already done 2 years without discount due to this problem. Please can you help me. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Emily_2702

‎24-06-2023 08:27 AM

Hi @Emily_2702,

Welcome to the EE Community. 🙂

Are you logging in with the same email address you originally used to register?

If you aren't sure, you could search your inboxes for the EE Perk verification email to see which account you used.

James

0 Helpful
Emily_2702
Explorer
In response to James_B

‎24-06-2023 10:10 AM

Hi, yes I’ve tried using my nhs email and personal email and nothing is working. I’m not getting any password rest email I’ve looked in my junk folder too.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Emily_2702

‎24-06-2023 10:25 AM

I've requested some further information via private message @Emily_2702 

Please check your inbox and get back to me.

Thanks 🙂

James

0 Helpful
Anesidora22
Valued Contributor
Valued Contributor
In response to James_B

‎25-06-2023 07:51 AM

This is ridiculous 

Countless customers trying to gain access to Perks

I was told by EE adviser in here that my account would be reset and to re register, despite doing this I still cannot access account 

Don't EE want customers to have NHS discount codes ? 

Your CS 'helpline' was no help either,told me to use the Blue Light discount which does NOT work when used by family members! 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Anesidora22

‎25-06-2023 08:01 AM

Hi @Anesidora22,

Please allow up to two working days for your account to be reset.

Thanks

James

0 Helpful
Anesidora22
Valued Contributor
Valued Contributor
In response to James_B

‎25-06-2023 08:13 AM

If that is so why was i told to wait 24hrs, more excuses?!

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Anesidora22

‎25-06-2023 08:29 AM

Hi @Anesidora22,

Most requests are completed within 24 hours, but it can take up to two working days at busier times.

We'll let you know as soon as it has been completed.

James

0 Helpful