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PS5 Bundle

Jen135
Investigator
Investigator

‎23-12-2022 12:05 PM

Hi can you tell me why I can't add the PS5 Bundle to my account. I've tried calling the sales team but they say as it is online they are unable to help. Many thanks 

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎23-12-2022 12:41 PM

Do you already have a mobile phone or SIM contract with EE? You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Jen135
Investigator
Investigator
In response to XRaySpeX

‎23-12-2022 02:41 PM

Hi yes I do have an EE contract and would be looking to add it to my existing plan 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Jen135

‎23-12-2022 04:12 PM

@Jen135   Are you within 17 months of having that contract?  If your over 17 months you can not purchase from the add to plan store it’s one of the T&Cs.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jen135
Investigator
Investigator
In response to Chris_B

‎23-12-2022 06:00 PM

Hi thank you

Yes I do believe one of my contracts is within the time.

Things are never just really easy and straight forward ☺️

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Jen135

‎23-12-2022 06:08 PM

@Jen135  You need to make sure you’re adding this via that contract. It can only be added to ones that are within the 17 month period. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Skattz
Explorer
In response to XRaySpeX

‎27-12-2022 02:05 PM

I am having the same issue all its has said is I can not upgrade right now. But that is because I already upgraded to get the playstation. But have had no joy I've been with ee since 2018 and for the past 2 contracts I have tried to get the ps5 bundle but had no joy. Am Very unhappy!! 

0 Helpful
Skattz
Explorer
In response to Chris_B

‎27-12-2022 02:06 PM

So why can I not add one I literally just upgraded? 

0 Helpful
Christopher_G
EE Community Support Team
In response to Skattz

‎28-12-2022 08:02 AM

Hi @Skattz

Have a chat with our Mobile Care team and they'll check on this for you.

Chris

0 Helpful