Offer

[Pezza2809]

Hi, I’ve seen other posts and worried I have had a scam. Signed up as below. I’ve received the link and it continually says this offer has sold out. Email link received Friday last week and was told to try again today. Still saying the same message.

Does anyone have idea how to resolve? I have case open with gift card who seem to manage the admin of the gift card.

Offer I signed up too:  £145.00 Reward Card applicable only to selected EE FULL FIBRE 900MB + Entertainment TV + Netflix Broadband via the link in this offer only. 

[Rach_H]

Hi @Pezza2809,

Welcome to the Community!

We don't want you to have any concerns about an offer you've received from us. Are you able to check and let me know the email address this offer came from?

Rach

[Pezza2809]

Hi Rach

Thank you for the reply. This is email address from where offer came from
confirming my purchase and timeframe post installation has been verified:

*EE*

I’m very unimpressed… that the onus is on me to continually check that this
card is active.


Gift card have replied to say following:

Hello Nmperry,

Thank you for reaching out to Giftcloud Support Centre. We hope you are
doing great! This is Marts, and I am happy to assist you today.

We sincerely apologise for the inconvenience this has caused.

Our Gift Card Team is still working with the provider to restore the gift
card service. We kindly ask you to try accessing your gift card again next
week, as we are hoping to have some availability restored by Monday.

We will continue to monitor the situation closely and keep you updated as
soon as we receive further information.

If you need further assistance, please let us know. We are always here for
you.

Take care!

Regards,
Marts and the Giftcloud Team

[Rach_H · Accepted solution]

It does look like the giftcard team are having some issues which they are working to resolve @Pezza2809, and they should hopefully have this sorted soon.

Rach

[Pezza2809]

Fingers crossed. EE also called me as well. Tkx for responding Rach!