Nreal

[Grodriguez]

Hey guys,

I want to buy nreals and I just signed up as a community member. It wont allow me to purchase. Am I doing anything wrong?

[XRaySpeX · Accepted solution]

Do you already have a mobile phone contract with EE? You cannot buy an accessory online unless you already have a mobile phone contract from EE. You are expected to pay for it along with your existing EE mobile plan. 

You can however order these from any EE Store & if they don't stock them they will order them in from another store that does.

[Grodriguez]

Amazing! Thanks for the clarification!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Tell the store to order them via their Sales Plus system.

[Bobly2001]

Hello. I have also been trying to buy these. Every store I have spoken to says that I can't buy them unless I have an ee contract (phone or bb). I asked if I could buy them in store, and they all said no. Not without a contract. Please help!

[James_B]

Hi @Bobly2001,

Welcome to the EE Community. 🙂

Any of our retail stores can place an order via their sales plus system.

Hope this helps.

James

[Bobly2001]

Hi James.

Thanks for the reply. When I speak to the stores they all say they cannot order it in so that I can pay for it outright. They all say it has to be added to a contract, even when I mention the sales plus system!

Do you have any advice?

Many thanks

[James_B]

Hi @Bobly2001,

Which store did you visit?

Thanks

James

[Bobly2001]

Hi James

I rang numerous stores around the Northampton area. The one closest to me was the EE store in rushden lakes (Unit A5, Lakes Shopping Centre, Rushden NN10 6FH, UK). I rang them multiple times and they said that there was nothing they could do, despite me mentioning what you'd said 😞

They just kept stating that I needed to take out a contract.

Many thanks

Rob

[James_B]

Thanks @Bobly2001

I've sent you a private message.

James