No Apple One after upgrade

[andydragonuk]

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I have upgraded my sim to full works. The roaming and the watch data has all worked but I don’t have Apple One. The app says I have it as an add on but it’s not in EE Plan benefits so I can’t add it. 

The the prior addons I had as my package (Netflix, Apple Music and Xbox) are still showing as active though

Have left it a few days to catch up but nothing

any advise? 

[Katie_J]

Thanks for getting back to me @andydragonuk. 

Please give us another call, it would be amazing if you could keep me updated following the outcome. 

Katie

[andydragonuk]

@Katie_J  So it’s still not working. I contacted them again today and they told me nothing is wrong and to contact apple support. I contacted them who told me that Apple Music is still active (from my old addon in prior tariff) but only EE can cancel it

but EE are not fixing it either.

so I am stuck in the middle, no one is taking responsibility and I have no way forward. I need help!

[Chris_S]

Thanks for letting us know @andydragonuk 

I can imagine it's very frustrating to still not be any further forward after calling us.

If you're unhappy with how our guides have dealt with your issue, you can make a complaint and a member of our complaints team can get this investigated further.

Chris S

[andydragonuk]

Thank you, I’m going to have to as frankly it’s poor service. I like EE but this is not great