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NHS Perks

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Couttleberry
Contributor
Contributor

‎15-11-2023 07:12 PM

After a lot of trouble getting back into NHS perks and having to re-register, I have lost the 20% discount on my mobile bill. How can I get this reinstated?

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21 REPLIES 21
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Couttleberry
Contributor
Contributor

‎29-11-2023 06:30 PM

after the 6 months of the offer, will the NHS perk then be applied?

 

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James_B
EE Community Manager
EE Community Manager
In response to Couttleberry

‎29-11-2023 06:44 PM

Hi @Couttleberry,

No, the EE Perk discount can only be applied within 30 days of purchase.

James

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Couttleberry
Contributor
Contributor

‎29-11-2023 06:47 PM

and the nhs perks can't be applied to other phones on the same account unless I upgrade them?

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James_B
EE Community Manager
EE Community Manager
In response to Couttleberry

‎29-11-2023 06:50 PM

That's right @Couttleberry 

EE Perk discount codes should be redeemed at the point of purchase, or can be applied a maximum of 30 days later if it wasn't possible at the point of purchase due to a technical issue.

James

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Couttleberry
Contributor
Contributor

‎29-11-2023 06:53 PM

I lost my NHS perks because due to a technical problem I was unable to continue with the discount. I was asked to log in to confirm that I still qualified and was unable to.

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James_B
EE Community Manager
EE Community Manager
In response to Couttleberry

‎29-11-2023 06:58 PM

Hi @Couttleberry,

If the new plan you have purchased is already discounted, it wouldn't be compatible with the EE Perk discount as well.

What was the technical problem you mentioned?

James

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Couttleberry
Contributor
Contributor

‎29-11-2023 07:06 PM

A few weeks ago I received a message indicated that I needed to sign in to NHS perks if I wanted to continue receiving the discount. I tried to sign in but like many other people my sign in wasn't recognised. In the end your team said I would have to re-register. At that point I was told that NHS perks couldn't be applied unless I upgraded. So I did this, but because the upgrade is on offer I don't get the perks. I didn't really want the upgrade but was lead to believe that was the only way to get the NHS perk applied.

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Leanne_T
EE Community Support Team
In response to Couttleberry

‎30-11-2023 07:38 AM

The perk discount would be removed at the end of the minimum term of the contract you previously had to continue with the perk you would need to create a new code and use this on an upgrade that was eligible for the perk discount @Couttleberry 

How did you upgrade was this online, over the phone or in store? 

Full details on the perk discount can be found here Perks, Discounts & Customer Benefits. 

Thanks 🙂

Leanne.

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Dm1982
Visitor
In response to James_B

‎10-12-2023 06:24 PM

Hi James, 

We are having the same issue, cannot log onto the NHS Perks site, even when receiving a password reset, this link is then not working.

Please help

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James_B
EE Community Manager
EE Community Manager
In response to Dm1982

‎11-12-2023 07:41 AM

Hi @Dm1982,

Welcome to the EE Community. 🙂

Which error message do you see when trying to login?

What happens when you follow the password reset link?

James

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