NHS Discount

johntypop
Visitor

‎02-12-2022 06:27 PM

I am due an upgrade and want to switch to sim only. I currently have NHS discount and want to make sure this is on my new contract but I cannot use a new NHS discount code from the portal in the basket... any advice - there is no people on the online chat to help

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎02-12-2022 06:38 PM

Hi @johntypop 

You can have only one discount active on and deal. If the SIM only plan is already discounted, or on promotion then your NHS discount won't work. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎02-12-2022 07:32 PM

On the "Extras" page near the bottom during checkout for a new or upgraded contract, enter it under the prompt "Got a gift voucher?" .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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jdmac789
Investigator
Investigator

‎21-06-2024 01:20 PM

I have this very question today - did you eber get a clear answer?  I want to upgrade online but don't want to lose the NHS discount I currently have. 

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Katie_B
EE Community Support Team
In response to jdmac789

‎21-06-2024 01:49 PM

Hello @jdmac789. 

What error are you seeing when trying to use your discount code?

Katie

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