My Friends & Family discount has been removed

[Kiesy]

I pre-ordered the Pixel 8 Pro with the free Pixel Watch 2 on release day. My upgrade was shown as moving to the all rounder with my F&F discount of 30% applied to bring it down to £50.40 from £72 a month. I have an email confirming this.

I get my phone yesterday and swapped SIM etc. This morning I receive a text telling me that my F&F has expired???? 

I have to add, this F&F is from me working from T-Mobile circa 2007 when I left and my staff plan turned into a F&F. This was supposed to be for life. I originally got 50% discount which EE gradually reduced to 30%. How do I get this back?

[Leanne_T]

Hi there @Nadz7 

I am very sorry to hear of your experience when you called. 

I would suggest calling us on 150 when you would like to upgrade, and the team will certainly look into your account and go through all available options. 

Thanks. 

Leanne.

[Flowerbomb1]

Hi there same situation for me but I only realised this year 2024  but no one had made me aware and reading all the above situations it seems the discount can be re added if it is a legacy discount which I also had but no team seems ro want to help can you advise please . I have spoken to someone from the upgrade team who said that even the legacy discount have an expiry date but they did not previously can someone advise which team I can speak to next please to get this solved as it seems that most customers on this thread had their issue resolved  much appreaciate. 

[Christopher_G]

Hi @Flowerbomb1 

Welcome to the community.

Are you an employee of ours, or was the code given to you by an employee originally?

Chris

[Flowerbomb1]

Hi Christopher 

I was an employee up until 2016 the discount was a legacy one that I had given to my relative way before that time my relative had the discount before the term changed in 2023 and in 2024 what are your suggestions please 

[Christopher_G]

OK, thanks @Flowerbomb1 

I've sent you a private message with some information on this.

Chris