cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Microsoft 365 activation problems

TheAubergine
Investigator
Investigator

I selected Microsoft 365 as my smart benefit add on when I took up my new contract in October but every time I try to activate it, I get sent a text code, input the code and then get a message saying “we are currently experiencing problems please try again later”…I didn’t realise that “later” meant I would still be experiencing problems in over a month?! Any ideas or who to contact would be most gratefully received! Thanks!!

5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

Hi @TheAubergine,

Our Technical Support Team will be happy to help with this issue.

Thanks

James

Thanks will contact them now…sorry late reply was working all day!

Regards,

Andy

GGslp
Explorer

Same problem. I went also to the EE store and nothing. It is very disappointing. 
did you managed to activate it? 

Hello, 

have you resolved the issue? I have the same problem 

Christopher_G
EE Community Support Team

Could you try following the link on a different device or browser please, @GGslp?

Chris