Apple TV offer not activating. Problem for weeks

[HarveyA]

I've been trying to activate my 6 month Apple TV trial for weeks from my app and keep getting an error saying "We've had a problem loading this info. Please try again in a while."

I have spoken to customer services a couple of times with no resolution. They mention about a link being sent out to me which I have not had and get pushed from pillar to post.

I can see this is a common problem that has been going on for a while and you would have thought that EE would fix this.  Can you tell me if there is a resolution please.

[Ali_A · Accepted solution]

Hi @

Welcome to the EE Community 🙂

I am sorry you are having an issue activating your 6 months Apple TV +. If you are getting the 6 months trial as part of your broadband and TV package, if you follow the steps Get free Apple TV+ | TV and Sport Help | EE under "How do I activate my Apple TV +?" to activate it via the EE app. 

If the option is not available, you'll have to call back to Customer Service so they can raise a ticket to have it added correctly. 

Ali

[ValerieR56]

Not helpful as those options to access are not there!

[Leanne_T]

Hi there @ValerieR56 

Thanks for coming here 🙂

Do you have a mobile or home broadband and EE TV contract? 

Speak soon 🙂

Leanne.

[Merantun]

I have exactly the same issue.  Nothing works and EE CS can't fix.  So much easier when I was with BT.  Very poor.

[Chris_B]

@Merantun  read the solution.  

[Merantun]

Read the solution, but just going round in same old loop.  Apple TV simply does not appear as an option in TV Get Extras.  I just don't get, nor does EE, it would seem.

[Laura01121]

I'm having the same problem would be great if they would fix the link to access Apple tv and Discovery+Basic.

Givings the obvious solutions doesn't resolve the issue! 

[Merantun]

After far too much blood, sweat and tears, the Apple TV offer was activated a week ago.  Just had to persist with Customer Services, no way of going it alone.