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Mastercard giftcard

Rhoward92
Investigator
Investigator

‎21-11-2022 07:39 PM

Hi,

I recently upgraded my plan with EE, because of this I'm due to receive a Mastercard gift card.

After reading posts on here, I haven't received the first text confirming this. I have been in touch with EE via twitter and email. The email says after 15 working days I'll receive the text. But I haven't.

Thanks

Is the waiting time longer? Can someone confirm I'm eligible for this after upgrading?

10 REPLIES 10
Christopher_G
EE Community Support Team

‎22-11-2022 08:48 AM

Hi @Rhoward92

The text message goes to the lead number on the account. Do you have any other numbers on your account?

Chris

0 Helpful
Rhoward92
Investigator
Investigator
In response to Christopher_G

‎22-11-2022 10:39 AM

Hi Chris,

No I have no other numbers on my account.

I did have an issue with my sim card as I transfered a number over.

Maybe the text got lost whilst my number was porting?

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Rhoward92

‎22-11-2022 10:49 AM

OK, thanks @Rhoward92

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

0 Helpful
Hainescl889
Visitor

‎22-11-2022 08:05 PM

Hi Chris

What happens if you delete the message with the link for the card, it was sent to my daughters phone and she thought it was a scam message 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Hainescl889

‎23-11-2022 08:15 AM

Hi @Hainescl889,

Welcome to the EE Community. 🙂

Which phone and messaging app is it? Some have an archive folder where you can view deleted messages.

James

0 Helpful
DazMuir
Investigator
Investigator

‎14-12-2022 08:24 PM

My wife has been fighting with EE for weeks now, we took out two contracts with the £300 giftcard and have only received one.

She was told to tell one department to fill in a missing gift form but why should we, the customer who has paid their bill be chasing the provider to uphold their part of the contract?

Surely it's as simple as sending out another code?

0 Helpful
Leanne_T
EE Community Support Team
In response to DazMuir

‎15-12-2022 07:39 AM

I'm sorry to hear this @DazMuir

Did you receive the terms and conditions text to the other number for the offer? 

Leanne.

0 Helpful
DazMuir
Investigator
Investigator
In response to Leanne_T

‎15-12-2022 07:59 AM

I'm really not sure, it was over a month ago.
Surely there is a way for ee to see that it has not been sent and re-send
it?
0 Helpful
Leanne_T
EE Community Support Team
In response to DazMuir

‎15-12-2022 08:01 AM

Hi @DazMuir

Please get back in touch with our mobile care team on 150, they can get this looked into for you. 

Leanne.

0 Helpful