Mastercard giftcard

Rhoward92 · ‎21-11-2022

Hi,

I recently upgraded my plan with EE, because of this I'm due to receive a Mastercard gift card.

After reading posts on here, I haven't received the first text confirming this. I have been in touch with EE via twitter and email. The email says after 15 working days I'll receive the text. But I haven't.

Thanks

Is the waiting time longer? Can someone confirm I'm eligible for this after upgrading?

Christopher_G · ‎22-11-2022

Hi @Rhoward92

The text message goes to the lead number on the account. Do you have any other numbers on your account?

Chris

Rhoward92 · ‎22-11-2022

Hi Chris,

No I have no other numbers on my account.

I did have an issue with my sim card as I transfered a number over.

Maybe the text got lost whilst my number was porting?

Christopher_G · ‎22-11-2022

OK, thanks @Rhoward92

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Hainescl889 · ‎22-11-2022

Hi Chris

What happens if you delete the message with the link for the card, it was sent to my daughters phone and she thought it was a scam message

James_B · ‎23-11-2022

Hi @Hainescl889,

Welcome to the EE Community. 🙂

Which phone and messaging app is it? Some have an archive folder where you can view deleted messages.

James

DazMuir · ‎14-12-2022

My wife has been fighting with EE for weeks now, we took out two contracts with the £300 giftcard and have only received one.

She was told to tell one department to fill in a missing gift form but why should we, the customer who has paid their bill be chasing the provider to uphold their part of the contract?

Surely it's as simple as sending out another code?

Leanne_T · ‎15-12-2022

I'm sorry to hear this @DazMuir

Did you receive the terms and conditions text to the other number for the offer?

Leanne.

DazMuir · ‎15-12-2022

I'm really not sure, it was over a month ago.
Surely there is a way for ee to see that it has not been sent and re-send
it?

Leanne_T · ‎15-12-2022

Hi @DazMuir

Please get back in touch with our mobile care team on 150, they can get this looked into for you.

Leanne.