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Mastercard gift card offer

markglen
Investigator
Investigator

‎01-11-2022 02:25 AM

I’ve just seen the offer, does it apply to upgrades also? 

210 REPLIES 210
eightyeightmph
Valued Contributor
Valued Contributor

‎21-11-2022 02:47 PM

Pt. IV A New Hope?

Second call to 150, same route as before.

This time spoke to Andres (David before), who knew 'exactly what the issue is, but needs to call another dept'.

Held for 2-3 mins, he's come back and said it's with the other dept, who would either call or email me, whichever was more convenient for them, in the next 30 mins-48 hrs and provide the link to the card.

He's said he'll personally check my account on Wednesday to make sure it's been actioned and call me if it hasn't.

I feel this won't be the last call to 150 this week, but will give it 48 hrs.

 

Tanyamcnee25
Valued Contributor
Valued Contributor
In response to eightyeightmph

‎21-11-2022 02:54 PM

I'll be doing this and making a further complaint about how one person can send you the card details directly and the others telling you to wait continously its disgusting but I hope you receive the card and I'll be doing this too so fingers 🤞 

0 Helpful
Katrina83991
Established Contributor
Established Contributor
In response to Tanyamcnee25

‎21-11-2022 02:56 PM

Screenshot_20221121_144918_Messenger.jpg

 

0 Helpful
Katrina83991
Established Contributor
Established Contributor
In response to Katrina83991

‎21-11-2022 02:56 PM

Sent to my sons phone he's not even the lead phone.   But still nothing to claim it. 

Tanyamcnee25
Valued Contributor
Valued Contributor
In response to Katrina83991

‎21-11-2022 03:16 PM

Did you get the one regarding the terms and conditions 

0 Helpful
Katrina83991
Established Contributor
Established Contributor
In response to Tanyamcnee25

‎21-11-2022 03:23 PM

Yes. But no link or code 

Tanyamcnee25
Valued Contributor
Valued Contributor
In response to Katrina83991

‎21-11-2022 03:26 PM

That's the one I got on the 18th day that's the one we should of received after 5 days 

0 Helpful
Katrina83991
Established Contributor
Established Contributor
In response to Tanyamcnee25

‎21-11-2022 03:30 PM

Yes this was 18th day. My son doesn't pay attention 

0 Helpful
Tanyamcnee25
Valued Contributor
Valued Contributor
In response to eightyeightmph

‎21-11-2022 05:05 PM - last edited on ‎21-11-2022 07:08 PM by EE Community Moderator

There was nothing on the system to say we was eligible for the card.she also made us aware that it's 15 days not 15-30 if its past 15 and still nothing people need to check if they're on the system to get the card as we wasn't. She's put a complaint in with the card issue Team and said we are past the 15 days and we wasn't on the system to receive the card. She said we should have it in 3-5 days if not to call again to escalate it further

0 Helpful
eightyeightmph
Valued Contributor
Valued Contributor
In response to Leanne_T

‎21-11-2022 05:47 PM

Yes, I'm the main number, and the follow up post with the link to a .pdf arrived to this phone, as has the setup link for Netflix earlier today (which prompted me to follow up on the card).

 

Can you help?

0 Helpful