Login problem

[Sebastian771]

Hi,

I am trying to log into EE Perks and am registered but it is not accepting my password nor will it allow me to reset the password - have tried several times but never get the reset email.  I have checked my junk folder and they are not in there and cannot re-register as I get the message to say I am already registered.

Any help is most appreciated.

[James_B]

Hi @Sebastian771,

Welcome to the EE Community. 🙂

When did you first register for EE Perk?

Have you verified your email address?

James

[Sebastian771]

Hi James. 

Yes I try to verify but send me into the website again . After that I can't log in.  Tying to reset password.  Never receive link to change my password. 

Kindly regards 

Sebastian 

[Leanne_T]

Hi @Sebastian771

Thanks for coming back to us. 

How long ago did you register for the perk account? 

Did you use your work email? 

Leanne 🙂

[Sebastian771]

Hi.

Yes I use my personal email but also to verification use my work email. 

Both of them send me to main website.

Still can't reset password 

Kindly regards 

Sebastian 

[Leanne_T]

Thanks @Sebastian771

I've sent you a private message on here for some details.

Leanne 🙂

[smally67]

Can't login to discovery channel which is included in my ee contract

[James_B]

Hi @smally67,

Welcome to the EE Community. 🙂

What happens when you try to log in to the discovery+ app?

James