Locked out of ee perks

[Heckers101]

I’m locked out of my ee perks account. It also  doesn’t send me an email reset. Can anyone suggest what to do next ? 

[Leanne_T]

Hi @Heckers101 

Thanks for coming here 🙂

What message shows when you log into your perk account using the email address you registered with? 

Leanne 🙂

[Heckers101]

Invalid username or password. If I request a password reset nothing gets sent to my email. In my saved passwords on my phone I have my work email (nhs) and my own email. So I’ve no idea which is my log in email and as you only get 2 chances to login I’ve been locked out for a week as neither work but I’m definitely registered as I used perks 2 years ago for my discount codes. 

[Leanne_T]

Thanks @Heckers101 

To help you this sorted, I have sent you a private message for some extra details 🙂

Leanne.