Invoice

Shawn111 · ‎12-05-2025

Hi im having trouble finding my invoice number for the phone I have ordered

Do they make it so hard to find it to stop you claiming the free item ?

Northerner · ‎12-05-2025

Check the documents which came with the device.

Alternatively call EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-05-2025

Hi @Shawn111

Check the documents which came with the device.

Alternatively call EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎13-05-2025

Morning @Shawn111

Thanks for coming to the community 🙂

Did you purchase your phone online or in an EE store?

If online, it will be on your delivery note. If in store, it will be on your receipt.

If you need any help with the invoice details, please call us on 150 and the team will be happy to help.

Leanne.

Tezza13 · ‎02-09-2025

What if you didn't get any paperwork with your phone from in store?

Debbie_G · ‎02-09-2025

Hi @Tezza13.

Thanks for coming to the Community.

If you didn't receive any paperwork with your phone in the store, please get in touch with our Customer care team. They'll be able to look into this and provide any information you need.

Debbie