Internet Not Working for 5 Days

maria831 · ‎22-10-2025

I have problem with my Internet five days now

[Mod edit: title added.]

Schockwave · ‎23-10-2025

Welcome to the community,

We need more information in order to help you, if we can, otherwise you will have to contact customer service and the technical team to deal with it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎22-10-2025

@maria831 : On what device/service?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎23-10-2025

Hello @maria831 ,

Welcome to the community,

We need more information in order to help you, if we can, otherwise you will have to contact customer service and the technical team to deal with it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.