I want to change my smart benefit to Netflix but it’s not giving me the option

[Leanne_T]

Hi @Shapjsi

Thanks for coming here.

Do you have other benefits showing when you go to change the Smart Benefit?

Leanne 🙂

[Shapjsi]

Hi Leanne,

Yes I do have options of other benefits.

[Leanne_T]

Thanks @Shapjsi

Netflix is available as a Smart Benefit when you take any Android phone, any SIM Only plan, or any tablet/laptop on a pay monthly plan, do you have an eligible device or plan? 

Leanne.

[Shapjsi]

I had Netflix when I took out my contract of iPhone 13 initially, but they gave me the wrong colour, so I sent the phone back and got the colour I wanted. The contract and everything remained the same nothing changed only the colour of the phone, but I just realised that with the new phone my smart benefit changed to Apple Music, but I do not want that, I still want Netflix as I had.

[Leanne_T]

I see @Shapjsi

Please give us a call on 150 and the team will see what they can do to help 🙂

Leanne.

[Shapjsi]

I was on the phone for about 3 hours yesterday no answer, I went on the online chat again for another 3 hours no response, emailed fb messenger no response and community from which finally you got back to me.

[Leanne_T]

Hi @Shapjsi

Please try us again today, as we have no account access on the community to get this looked into for you. 

Leanne.