I have a problem with my new account

[Tommy2phones]

I have just clicked through to this website from Defence Discount Service on the understanding that I would receive a 20% discount on my order as a new customer.

Somehow, the discount has not been applied.

I now need to talk to a customer service advisor about this, but as my phone number is still with O2, I am unable to contact EE.

If this is not resolved shortly, I will be cancelling my purchase.

[Chris_B]

@Tommy2phones   You can speak with customer services without an EE phone number or how else would people take out a new contract by calling customer services.    You need to call as nothing can be resolved on this forum as there is no access access here. 

[XRaySpeX]

If the plan you are ordering is already discounted you cannot add a 2nd discount to it.

Try calling CS on the Freephone no. in my sig. from any phone.

[Tommy2phones]

Hi XRaySpeX, thanks for getting back to me. I tried ringing the "from any telephone" number, but it asks you to input your mobile number. As I am still with O2, it will not allow me to speak to anyone.

I may have to take a trip to town and see them in them EE shop.

[Tommy2phones]

I will try it again....

[XRaySpeX]

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

[Tommy2phones]

I'm on hold to them now 🙂

[Tommy2phones]

I have just managed to speak to them. He says that he can manage to apply the discount, unfortunately, he needs to reboot his system and will call me back.