31-01-2022 10:55 AM
I have just clicked through to this website from Defence Discount Service on the understanding that I would receive a 20% discount on my order as a new customer.
Somehow, the discount has not been applied.
I now need to talk to a customer service advisor about this, but as my phone number is still with O2, I am unable to contact EE.
If this is not resolved shortly, I will be cancelling my purchase.
31-01-2022 12:28 PM
@Tommy2phones You can speak with customer services without an EE phone number or how else would people take out a new contract by calling customer services. You need to call as nothing can be resolved on this forum as there is no access access here.
31-01-2022 12:38 PM
If the plan you are ordering is already discounted you cannot add a 2nd discount to it.
Try calling CS on the Freephone no. in my sig. from any phone.
31-01-2022 12:48 PM
Hi XRaySpeX, thanks for getting back to me. I tried ringing the "from any telephone" number, but it asks you to input your mobile number. As I am still with O2, it will not allow me to speak to anyone.
I may have to take a trip to town and see them in them EE shop.
31-01-2022 12:51 PM
I will try it again....
31-01-2022 12:58 PM
Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.
31-01-2022 12:59 PM
I'm on hold to them now 🙂
31-01-2022 01:19 PM
I have just managed to speak to them. He says that he can manage to apply the discount, unfortunately, he needs to reboot his system and will call me back.