How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

[Bocian84]

I have just signed a new contract with EE and as a part of this contract I was meant to get £100 cashback, Samsung AirBuds & Disney + for 12 Months... how to claim that now ?... I have heard that you need to do it thru Samsung members app but can you please advise how ???...

[Chris_B · Accepted solution]

@Bocian84  Please read 

How it works:
Once you have purchased your device you must visit samsungoffers.claims/S23trio to claim your Galaxy Buds FE and cashback. Once this has been completed you will receive a link to the Boost section of the Samsung website where you can claim your Disney+ subscription.
Once Samsung have confirmed your purchase (this can take up to 7 days) you’ll receive a confirmation email to say your gifts on their way to you.

[AdamMat]

I've tried this solution, with no luck, as Samsung are asking for the purchase price.

I can't enter this as i am on a monthly contract. I've tried entering £0 (which EE advised to do) but Samsung doesn't allow this, as it is too small.

I'm sensing both EE & Samsung are making this as difficult as possible so the 30 day period expires, and they contractually get out of paying the cashback and giving the wireless buds away.

[Leanne_T]

Hi @AdamMat 

Did you make an upfront payment for the device when you ordered? 

If not, can you try entering the plan amount that you pay each month? 

Leanne.

[Tommybroomhall]

I've tried the up front cost and my monthly bill and it keeps saying phone cost is to small aswell 

[Christopher_G]

It could be worth heading to the help and support section of the Samsung claims website to ask them directly, @Tommybroomhall 

Let us know how you get on.

Chris

[Tommybroomhall]

I've spoke to Samsung today and they told me put the full phone price down even though it was an upgrade and I've submitted it and within 2 minutes it got approved all sorted 

[Christopher_G]

Thank you for coming back to let us know, @Tommybroomhall. Glad you got your claim approved. 🙂

Chris

[Terry_Treloar]

I had the same issue so entered £537 as this is the price EE sell the handset for