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How do I reactivate my 6 month free Apple Music trial

archercj
Established Contributor
Established Contributor

I tried to activate my free 6 months Apple Music trial but never received a text message to activate it. Stupidly, after searching on here and reading that someone had been successful, I cancelled the free subscription hoping I could activate it again and be sent a text.

I now get the line 'Apple Music stream used' in my current active add-ons and the add-on cannot be removed. If I try to add it back I only have the paid option.

Is there a way to rectify this please?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@archercj You’ll have to call customer service to try and sort this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.