How do I cancel an addon ?

Kaz6862
Investigator
Investigator

‎12-09-2022 07:28 PM

Hi

Does anyone know how to successfully cancel an add on?

I have called, got left on hold, I have called again, they told me to contact another number, I have emailed, to the returns address, no AR as they said they would send, after a couple of tries, I found the form, filled it in and emariled it back, contact the on Twitter, LindedIn, Facebook - no replies, came on here, the ee website, no chat, no help desk, no email address to send to.

I have also sent in a complaint and now have had to make an appointment to go all the way into town, as the local one has closed.

Please can you advise, as I am trying to reduce my outgoings.

Many thanks in advanced - a very frustrated customer.

 

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17 REPLIES 17
XRaySpeX
EE Community Star
EE Community Star

‎12-09-2022 11:39 PM

@Kaz6862 : Which add-on? Many add-ons you can cancel by a simple text to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Kaz6862
Investigator
Investigator
In response to XRaySpeX

‎13-09-2022 07:18 AM

Thank you for your time, but I have done this, to no avail - I will have to go into town and cancel all my contracts with them today - thank you again!

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Christopher_G
EE Community Support Team
In response to Kaz6862

‎13-09-2022 08:06 AM

Hi @Laz6862

Welcome to the community.

Could you let us know exactly which add-on that you're trying to cancel and we'll do our best to help?

Chris

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Kaz6862
Investigator
Investigator
In response to Christopher_G

‎13-09-2022 08:08 AM

I have managed to this now - but thank you

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Christopher_G
EE Community Support Team
In response to Kaz6862

‎13-09-2022 08:12 AM

That's great, thanks for letting us know, @Kaz6862.

Chris

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Annie4747
Investigator
Investigator
In response to Christopher_G

‎14-10-2022 01:18 AM

CALL ABROAD 500INTL ADD-ON

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Christopher_G
EE Community Support Team

‎14-10-2022 07:36 AM - edited ‎14-10-2022 09:05 AM

Hi @Annie4747

Welcome to the community.

You need to text 500INTL1 or 250INTL2 to 150, depending on which add-on you're looking for. Have a look at the link below for more information on inclusive countries.

More information on calling abroad>

Chris

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XRaySpeX
EE Community Star
EE Community Star
In response to Annie4747

‎14-10-2022 07:42 AM - edited ‎14-10-2022 08:35 AM

@Annie4747 : To cancel them:

  • For CALL ABROAD, text STOP CALL ABROAD to 150. You don't really need to cancel this 1. It costs you nowt & gives you extremely cheap International calls & texts.
  • For 500INTL1, text STOP 500INTL1 to 150.

@Christopher_G : The 2nd of those International add-ons is 250INTL2.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Annie4747
Investigator
Investigator
In response to XRaySpeX

‎14-10-2022 08:28 AM

I have done this STOP 500INTL1 but do not get confirmation of cancellation. I get a long text explaining 150 service???!!!

Sent from my iPhone
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