Have lost my xbox game pass subscription

[RyanRees]

Hi, I have had the xbox game pass add-on since moving to your service.

This week my xbox account now tells me my subscription has lapsed.

If I go to ee.co.uk/xbox and log in, this is what I'm greeted with

Can you let me know what I'm supposed to do now.  Many thanks

Ryan

[manc_mikeh]

Hi Ryan

We did your EE broadband contract start?

[RyanRees]

Judging by the xbox billing history, my phone contract and subsequent add--on started since at least April 2023

[RyanRees]

...bump....

[RyanRees]

...bump....

[James_B]

Hi @RyanRees,

Our Customer Care Team can access your account and check why your Inclusive Extra has expired.

Please give them a call on 150, or start a chat in the help section of the EE app.

Thanks

James