Going abroad

[MelA1]

Hi how do I know if my EE phone will work in Spain ? It says I have an add- on already ? Is this all that is required . Had problems in the recent past with another EE mobile not working / not receiving calls in Spain. What do I need to do ? Can’t get hold of EE 

[Katie_B]

Hello @MelA1. 

Welcome to the community. 

What add-on is showing active on your account?

Customers are now required to purchase Roaming Pass to be able to use their services abroad. 

This is either a £2.29 per day charge or you can purchase a 30 day rolling pass for a one off charge of £15. 

The pass can be removed when you return to the UK at any time.

Please also ensure you text ROAMING to 150 to activate roaming before leaving the UK.

Katie

[MelA1]

Hi Katie under the mobile account number I clicked on active add-ons and it does say £2.29 per day for EU roaming as you say . It says add on can’t be removed. So that ok then it’ll work in Spain ?
It’s my daughters phone ( my account / bill payer) so wanted to be sure she could FULLY use her phone .
She has texted “ROAMING” too to 150 as that was on the front page on EE website somewhere .
Regards Mel

Sent from my iPhone

[Alex_M]

Hi @MelA1,

That's all good to go, the phone will work in Spain if you have texted ROAMING to 150.

However rather than paying the £2.29/day charge you can purchase a 30 day rolling 'Roam Abroad' pass for a one off charge of £15. It may work out better financially if you're going for a few days. To purchase it, text ROAMING PASS to 150.

Thanks,
Alex

[XRaySpeX]

The Roam Abroad Pass is £15 per whole billing month.