I still haven't received my £300 Mastercard giftcard after upgrading in November. My broadband was also meant to switch to a cheaper tariff but nothing's happened there either... 😢
I have spent six months speaking to employees in store, over email and on the phone. V tiring. EE Reward Claim will say they haven't received authorisation from EE, I speak to EE who authorise it on their system and tell me to wait, nothing happens, I check in with EE Reward Claim who say they haven't received authorisation etc. etc. I am trapped in a loop. The last time I spoke to someone from EE I was bounced round three different departments and ended up speaking to a poor man in billing who said I needed to ring Samsung (a valiant attempt to break the loop).
Would love it if someone could get in touch, v keen to spend £300. Ta 👍
