Gamepass

[Ruins3696]

I’m trying to activate my free 12 month game pass subscription and I keep getting this message any ideas 

 

[Christopher_G]

Hi @Ruins3696 

Welcome to the community.

Could you try again this morning and let me know if it's working please?

Chris

[Ruins3696]

Nope still not working have contacted EE awaiting response 

[stevieh4130]

I have exactly the same issue. Tried different devices and browsers but get the same response.

[Leanne_T]

Hi @stevieh4130 

Thanks for coming here. 

Do you have the Game Pass add-on showing in your EE app? 

Leanne.

[Ruins3696]

Nope only if I log in via EE website

[Leanne_T]

Hi @Ruins3696 

Have you been in touch with our mobile guides to get this looked into? 

Leanne.

[Ruins3696]

Called 150 on Saturday they are sending it to another team and should hear in approx 5 working days

[Leanne_T]

Let us know how you get on when you hear back @Ruins3696 

Leanne.

[stevieh4130]

Same situation as Ruins3696. On full works 900 with a 12M entitlement but can't add via website and the APP sends me to a store but doesn't give me any option to add or manage gamepass,