The EE Community

PAC code

My EE contract recently finished and my partner has a phone on my account as a add-on so they've both ran out and we want to leave EE. I have switched companies and requested a PAC code to witch over. It worked for my number and I have been switched ...

Porting has failed

I am transfering 4 numbers for my family from BT to EE. the porting should have started on friday but nothing happened untill this morning when my wifes number has been ported to the sim i set up with my  number. I am very concerned as we have all ha...

Link to live chat not working

Hi, I got a text message saying there was a problem with my order and to contact EE via the link in the text message but every time I click on it all I get is a blank page. The link URL is to a live chat page.

I am in Sweden and I am having exactly the same issue. My texts to 150 are not recieved because I need to increase my spend cap, I can't call to increase my spend cap because I can't make calls. I am currently stuck with no phone access at all. I hav...

Unable to link mobile to account after porting to EE

Hii ported my number a while ago to EE but am unable to add my number to my account so can’t see any billing or status info. After entering the number to link, then adding the passcode I get this message. I don’t want to call EE as each time I call t...

What a **bleep** company!

Online upgrade fails due to trade-in and EE One discount

After several failed attempts and to avoid queueing to speak to someone, I upgraded a SIM only line to a new handset which included a trade-in discount and also an EE One discount due to having EE Broadband.Received an email confirming the order numb...

Calls registered on the bill?

Dear all, have 4 x calls registered to my bill this month.All to the same number in Leicester over relatively short period of dates.Calls not made from here and to be honest can't remember when I last used the landline phone. On  checking the number ...

Fraudulent sales pitch

Seriously regretting moving from sky to EE. Was sold a package for TV & broadband by EE.Moved house with a request to transfer all services. Somehow they cancelled, rather than transferring. Then spent a minimum of 30 hours on the phone to EE over th...