Full Works SIM - No Inclusive Extras available

[Daveoc64]

I switched to the "Full Works SIM £48 12MHP" SIM Only Black Friday offer on Tuesday.

This is supposed to have 1 Inclusive Extra, but due to some sort of error, my account is now showing that I have no inclusive extras available.

I previously had Netflix as my Inclusive Extra. It was removed when the upgrade took place and Netflix immediately charged my credit card.

I've contacted support multiple times about it - first they said it would be resolved yesterday by changing me to a different plan, now they're saying it will take up to a week to resolve. I've also had the EE Messaging Service in the app ignore me completely.

Has anyone else encountered this? Is there a way to actually resolve this?

[Damienw1]

So my inclusive extra is working now. However they have removed the 50% percent discount. Called up again oh we will add it back on only added 6 months. You really couldn't make up this incompetence! Cancelled the upgrade 

[MC22EE]

I bought the Unlimited All Rounder with half price for 12 months however, it says there are no included add ons available for me to choose from.

I’ll leave it for a week to see if it sorts itself out

[ColinXSD]

They told me they would email everyone affected within 7 days (from when you took out your Plan) with a workaround to get your Inclusive Extras.

[MolecularAudio]

I’ve been having an absolute nightmare with this.

Switched to the Full Works for iPhone plan on Black Friday.

I’ve called in a few times and EE have made it worse by changing my plans around without my consent - they seem to have no idea what’s going on.

I’ve spoken to a ‘level 2 tech’ & apparently it’s a known issue due to be resolved on December 4th.

[bmeacham3631]

Hopefully so, a bit disappointed really that EE still hasn’t acknowledged this or provided any updates

[Paphos36]

Hi,  I’ve just phoned up after losing my Apple Music on upgrade yesterday. 
They’ve informed me that they’ve made some changes and the inclusive extra’s will appear after the 14 day cooling off period, maybe to avoid giving you something for free if you cancel.

[bmeacham3631 · Accepted solution]

I can confirm since this morning I’m able to choose my inclusive extra in app now! Worth a check if you haven’t already

[MC22EE]

Mine seems OK now as well

[Daveoc64]

It's also working for me now!

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@Paphos36 wrote:

Hi,  I’ve just phoned up after losing my Apple Music on upgrade yesterday. 
They’ve informed me that they’ve made some changes and the inclusive extra’s will appear after the 14 day cooling off period, maybe to avoid giving you something for free if you cancel.

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I don't think that can be the reason why it wasn't working - that isn't mentioned anywhere when signing up, so it wouldn't be reasonable.

Hopefully it's working for you now too.

[Johnnymiller1]

Working for me too now