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Freinds and family code error

Gemmanf07
Visitor

‎22-10-2022 10:50 PM

Hi, I've been trying the friends and family code but not getting anywhere. The friend that have it to me has asked in her ee group chat and no one knows why it won't work.

Any ideas, tried all different ways on app, phone Internet, computer and still comes up with the same message everyone is getting at the moment.

Thanks 

0 Helpful
1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎23-10-2022 09:34 AM

Hi @Gemmanf07,

Welcome to the EE Community. 🙂

Please can you check the following tips and let me know if you still see the same issue?

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail. 
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks

James