Free Earbuds

[Ellio_5]

Hello, I purchased my Samsung S23 ultra yesterday (27/02/23) in store on the high street.  Today, a friend of mine was speaking to me about the device and stated that they were interested in transferring to EE as there was a current offer where you receive a free pair of Galaxy Buds2 Pro. I was completely unaware of this offer as I was not informed and did not receive them in store. Am I still eligible for the earbuds or is this an online deal only?

If I am eligible how would I go about claiming them?

Image added for reference

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[Winteroats]

I didn't get my Earbuds so had to phone 150 they have resent a request for them I'am 10 days into the 30 and still not heard a thing can I cancel my contract if they don't arrive as they are part of my contract?

[Hrhsarahb]

I did the same and ee have now said the offer wasnt on the tome i bought
the phone which is a lie. I am waiting for complaints to ring me back but
nothing as yet and I am thinking of raising a misselling complaint

[Leanne_T]

Hi @Winteroats 

Thanks for coming here. 

Did you receive the phone 10 days ago? 

Which phone did you order?

Leanne.

[Leanne_T]

Hi @Hrhsarahb 

Please let us know how you get on when after our complaints team call you with an update on your query. 

Leanne.

[Hrhsarahb]

Thanks Leanne appreciate this I have waited 10 days for a call. Is there an
email address i can write to?

[Leanne_T]

Hi @Winteroats 

Sorry we have no email address to contact us, if you give us a call on 150 the team will be happy to provide an update on this for you. 

Leanne. 

[Winteroats]

No 28/03/23 was going to get phone direct from Samsung to get free buds but staff said I would get them with contact and it's written on my contract in my plan so if I don't get them EE have broken my contract.

[Winteroats]

Samsung s23 Ultra.

[Leanne_T]

Hi @Winteroats 

Please give us a call on 150 and the team can check the account and order and help you further 🙂

Leanne.

[Gemz100]

Hi, I ordered the Samsung galaxy a54 5g in the offer period of the free earbuds. However I had to move out my address and now living in New place. I got the text saying they would be delivered within 15-30 days. But nothing was showing from dpd app? What do I do?